Privacy Policy

At EchoDesk, we take your privacy and the privacy of your callers seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services and website.

1. Information We Collect

We collect information you provide directly to us when opening an account, as well as data automatically collected during call processing, including caller IDs, voice transcripts, and scheduling data. All voice data is transiently processed and transcripts are securely stored in accordance with your account settings.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our AI routing and conversational features. We DO NOT sell your data, nor do we use your private call transcripts to train public AI models.

3. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.